Status: Draft. Legal review required before public publication. Surfaced at /terms on the marketing site.
Last updated: 2026-05-11.
Effective date: To be confirmed at first publication.
These Terms of Service ("Terms") govern your use of the Standard Intelligence platform, the marketing website at standardintelligence.com, the documentation guide site, and any related services (together, the "Service") operated by Standard Intelligence Limited ("Standard Intelligence", "we", "us"), a company registered in England and Wales under number 16737890.
By creating an account, accepting an invitation to join an organisation, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you confirm that you have authority to bind that organisation, and "you" and "your" refer to both you and that organisation.
1. The service
The Service helps organisations classify, document, and demonstrate compliance with the EU AI Act, the UK AI Bill, and adjacent regulations. It includes:
- An AI-system Navigator for risk classification.
- A Guided Discovery workflow that captures evidence against regulatory requirements.
- A System Registry of an organisation's AI systems and their Classification Decision Records (CDRs).
- Audit-chain attestation of compliance decisions, sealed for regulator review.
- Multi-tenant access controls for compliance, legal, and oversight roles.
We are continuously improving the Service. Material changes to functionality are announced in the product or by email to administrators.
2. Accounts
You must provide accurate information when signing up. You are responsible for maintaining the security of your credentials and for all activity on your account. You must tell us promptly at security@standardintelligence.com if you suspect unauthorised access.
Each individual user must have their own account. Sharing credentials is not permitted.
Tenant administrators are responsible for managing their own user invitations, role assignments, and de-provisioning of users who leave the organisation. Tools for these tasks are available in the tenant-admin panel.
3. Plans, billing, and trials
The Service is offered on subscription plans. Plan terms, including pricing, included usage, and overage charges, are set out at sign-up and at any subsequent plan change. Prices are quoted exclusive of VAT or equivalent indirect taxes, which are added at the rate applicable to your jurisdiction.
If we offer a free trial, the duration and feature scope are described at sign-up. We will tell you in advance when a trial is ending and invite you to convert before any charge is applied. Cancellation before the end of a trial does not incur a charge.
Subscriptions renew automatically for the same period unless cancelled in advance through the tenant-admin panel or by emailing billing@standardintelligence.com. Cancellation takes effect at the end of the current period. Fees already paid are not refunded except where required by law.
If a payment fails, we will retry and notify the tenant administrator. We may suspend access to the Service if a payment remains unpaid for more than 14 days after the due date.
Payments are processed by Stripe under their own terms. We hold only the references needed to reconcile invoices. See /privacy for the data we hold and /dpa for processing details.
4. Acceptable use
You agree not to:
- Use the Service to violate any law or regulation, including data-protection law and export controls.
- Upload content you do not have the right to upload.
- Use the Service to develop a competing product.
- Attempt to reverse-engineer the Service or access another tenant's data.
- Probe, scan, or test the vulnerability of any system without our explicit written permission. Coordinated disclosure is welcomed at
security@standardintelligence.com. - Submit malicious code, attempt to exhaust resources, or interfere with other customers' use of the Service.
- Submit special-category personal data (health, biometric, political opinion, etc.) into AI-system descriptions or other free-text product fields.
We may suspend or terminate access for a serious or repeated breach of this clause, with notice where practicable.
5. Customer data and IP ownership
You retain all rights, title, and interest in the data and content you upload to the Service ("Customer Data"). You grant us a limited licence to process Customer Data only as needed to provide the Service and as set out in the Data Processing Agreement (/dpa).
We do not use Customer Data to train AI models. Contractual zero-retention is enabled with our AI sub-processors where the service supports it.
We retain all rights, title, and interest in the Service, including its software, designs, documentation, and trade marks. Nothing in these Terms transfers any rights in our intellectual property to you, except the limited licence to use the Service set out in clause 1.
You give us permission to use anonymous, aggregated usage data to improve the Service. We will not share aggregate data in a form that could identify your organisation without your prior written consent.
6. Confidentiality
Each party will treat the other's non-public information as confidential, use it only to perform under these Terms, and protect it with at least the same care it applies to its own confidential information (and no less than a reasonable standard). Customer Data is by default confidential information of the customer.
Confidentiality survives termination for five years, except for trade secrets, which remain confidential for as long as they qualify as such under English law.
7. Service levels and availability
We aim to provide a reliable Service. Specific availability commitments and credits for downtime, if any, are set out in the order form or in a separate Service Level Agreement signed alongside it. In the absence of a signed SLA, the Service is provided on a best-effort basis without a contractual uptime commitment.
We may perform planned maintenance that briefly affects availability. We will give reasonable advance notice, except for security or stability fixes that cannot wait.
8. Security
We apply appropriate technical and organisational measures to protect Customer Data, including encryption in transit and at rest, tenant isolation enforced at the database query layer, audit-chain immutability for compliance decisions, and the practices described in our Privacy Policy and DPA.
If we discover a personal-data breach affecting Customer Data, we will notify the tenant administrator without undue delay, and in any event within 48 hours of becoming aware of it, with the information you need to meet your own GDPR Article 33 obligation.
9. Suspension and termination
You can cancel your subscription at any time through the tenant-admin panel. Cancellation takes effect at the end of the current billing period.
We may suspend or terminate the Service for material breach if you do not cure it within 30 days of written notice, or immediately for: (a) unpaid fees more than 30 days overdue; (b) a serious or repeated breach of clause 4; (c) where we reasonably believe continued service would expose us or other customers to legal or security risk.
On termination:
- You can export Customer Data through the tenant-admin panel for 30 days.
- After 30 days, we will delete or anonymise Customer Data, subject to the retention obligations described in our Retention Schedule. EU AI Act Article 18 record-keeping obligations require us to retain audit-chain and CDR records for ten years from the last use of a high-risk system. We will continue to hold those records but they will be tenant-locked and inaccessible to you and to other tenants.
10. Warranties and liability
We warrant that we provide the Service with reasonable skill and care. The Service is provided "as is" beyond this warranty. To the extent permitted by law, we exclude all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
The Service is a compliance and documentation tool. It does not constitute legal advice. Compliance determinations and submissions to regulators remain the customer's responsibility.
Liability cap. Subject to the next paragraph, our total aggregate liability under or in connection with these Terms in any 12-month period is limited to the fees paid by you to us under these Terms in the 12 months preceding the event giving rise to liability.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under English law, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
We are not liable for indirect or consequential loss, loss of profit, loss of business opportunity, or loss of data (where data loss arises from your failure to maintain your own backups of Customer Data you have exported).
11. Indemnity
You will indemnify us against losses we suffer arising from your breach of clause 4 (Acceptable use) or from a third-party claim that Customer Data you uploaded infringes their intellectual property or breaches their privacy rights. We will tell you promptly of any such claim, let you conduct the defence (provided you do so without prejudice to our reasonable interests), and reasonably cooperate at your cost.
12. Changes to these terms
We may amend these Terms from time to time. We will tell you in advance about material changes through the product or by email to the tenant administrator. If a change materially reduces your rights or increases your obligations, you may cancel the affected subscription at the next renewal without penalty. The "Last updated" date at the top of this document tracks every published change.
13. Governing law and jurisdiction
These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may bring proceedings to enforce our intellectual-property rights in any competent jurisdiction.
If you are a consumer (which is unlikely given the Service is offered to organisations), the mandatory consumer-protection laws of your country of residence apply alongside this clause.
14. Miscellaneous
- Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all our assets, on notice to you.
- Notices. Notices to us must be sent to
legal@standardintelligence.comwith copy to our registered office address. Notices to you go to the email address on the tenant-administrator account. - Force majeure. Neither party is liable for failure or delay caused by events outside its reasonable control, provided it acts promptly to mitigate.
- Severability. If a clause is unenforceable, the rest of these Terms continue in effect.
- Entire agreement. These Terms, together with the DPA, the Privacy Policy, the Sub-Processor Register, and any signed order form, are the entire agreement between us about the Service. Prior agreements about the same subject matter are superseded.
15. Contact
- Sales and contracts:
sales@standardintelligence.com - Legal:
legal@standardintelligence.com - Privacy:
privacy@standardintelligence.com - Security:
security@standardintelligence.com - Billing:
billing@standardintelligence.com - Support:
support@standardintelligence.com